March 28, 2018
The fifth Sprint of the 13th quarter of IAM development is complete and it included a few big updates. This sprint included the migration of the XID (Guest Account System) to the Cloud and the ability to bulk license users for Office365, a significant step in the effort to provide Office365 Opt-In functionality next sprint. The details of Sprint 5 are as follows:
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7 of 17 Commitments complete or deffered (41%)
- Two Factor simplification for Alumni
- API Expansion to accommodate privacy data
- Stabilize IIQ Performance
- Bulk license O365 via IIQ
- Silverpop loader fix and migration to Cloud
- Database for App Registrations; Modify HK Auth to use Database (Deffered)
- Work with security to define a future AD directory structure (Deffered by Customer)
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10 of 17 Commitments underway (59%)
- Writing to new central IAM database in the Cloud
- Email Self-Service for Students
- Planning with HMS for AD provisioning
- Loading of data for Emergency Broadcast Tool
- Improvement for Authentication (IDP)
- Authentication Improvement
- Migrate Provisioning gateway servers to the Cloud
- Combine MIDAS helpdesk roles to improve experience
- Midas and App Admin migrated to the Cloud
- Plan for Authentication Environment Updates
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Non Committed Objectives Completed (2)
- Provision 60k XID users to Unified LDAP
- Cutover XID app to use new Unified LDAP (objective)
- 8 Applications onboarded to HarvardKey
- 1028 tickets updated; 412 resolved by IAM team members
Please see our revised Summary and Detail reports (attached) for more details.
Operational Statistics
|
Sprint |
# Changes Processed |
Application Onboarding | Service Now Tasks |
# Tickets Updated |
# Tickets Resolved |
Duplicate / Overwritten IDs |
Priority 1 & 2 Incidents |
|||||||
| In-Flight | Completed | In-Flight | Completed | |||||||||||
| 1: 1/17 - 1/30 | 7 | 11 | 8 | 12 | 22 | 1354 | 561 | 8 | 1/22: 1: HU-LDAP Failure, some sites unable to Auth. 24min | |||||
| 2: 1/31 - 2/13 | 4 | 11 | 10 | 13 | 27 | 1207 | 646 | 18 | n/a | |||||
| 3: 2/14 - 2/27 | 11 | 13 | 8 | 11 | 17 | 990 | 403 | 12 | 2/27: 2: SSO failing for Siteimprove (vendor issue) | |||||
| 4: 2/28 - 3/13 | 12 | 12 | 11 | 14 | 15 | 983 | 511 | 11 | n/a | |||||
| 5: 3/14 - 3/27 | 12 | 13 | 8 | 12 | 26 | 1028 | 412 | 4 |
3/26: 2: XID Data Issue (71 min) 3/27: 2: VOIP Proactive Incident Support (vendor issue) |
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| 6: 3/28 - 4/10 | ||||||||||||||
| Quarterly Total | 46 | 60 | 45 | 62 | 107 | 8148 | 2586 | 53 | 4 | |||||
| Fiscal Year to Date (6/28/17 - now) | 171 | - | 139 | - | 305 | 23114 | 10367 | 203 | 21 | |||||
 | pi-13_-_sprint_5_-_summary_report.pdf | 78 KB |
| pi-13_-_sprint_5_-_priorities.pdf | 62 KB |