IAM PI-13 Sprint 4 Complete

The fourth Sprint of the 13th quarter of IAM development is complete. This sprint included lots of updates in preperations for two major upcoming releases: XID migration to the Cloud and Office365 Self Service functionality for Students. The details of Sprint 4 are as follows:

  • 4 of 17 Commitments complete or deffered (24%)
    • Two Factor simplification for Alumni
    • API Expansion to accommodate privacy data
    • Stabilize IIQ Performance
    • Database for App Registrations; Modify HK Auth to use Database (Deffered)
  • 11 of 17 Commitments underway (65%)
    • Writing to new central IAM database in the Cloud
    • Email Self-Service for Students
    • Planning with HMS for AD provisioning
    • Loading of data for Emergency Broadcast Tool
    • Improvement for Authentication (IDP)
    • Authentication Improvement
    • Provide function to bulk license users for Office365
    • Migrate Provisioning gateway servers to the Cloud
    • Combine MIDAS helpdesk roles to improve experience
    • Midas and App Admin migrated to the Cloud
    • Plan for Authentication Environment Updates
  • Non Committed Objectives Completed (1)
    • Provision 60k XID users to Unified LDAP
  • 11 Applications onboarded to HarvardKey
  • 983 tickets updated; 511 resolved by IAM team members

Please see our revised Summary and Detail reports (attached) for more details.

Operational Statistics

Sprint

# Changes Processed

Application Onboarding
Service Now Tasks

# Tickets Updated

# Tickets Resolved

Duplicate / Overwritten IDs

Priority 1 & 2 Incidents

In-Flight
Completed
In-Flight
Completed
1: 1/17 - 1/30
7
11
8
12
22
1354
561
8
1/22: 1: HU-LDAP Failure, some sites unable to Auth. 24min
2: 1/31 - 2/13
4
11
10
13
27
1207
646
18
n/a
3: 2/14 - 2/27
11
13
8
11
17
990
403
12
2/27: 2: SSO failing for Siteimprove (vendor issue)
4: 2/28 - 3/13
12
12
11
14
15
983
511
11
n/a
5: 3/14 - 3/27
 
 
 
 
 
 
 
 
 
6: 3/28 - 4/10
 
 
 
 
 
 
 
 
 
Quarterly Total
34
47
37
50
81
6704
2170
49
2
Fiscal Year to Date (6/28/17 - now)
159
-
131
-
279
21670
9951
199
19
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