IAM PI-13 Sprint 3 Complete

The third Sprint of the 13th quarter of IAM development is complete. This sprint included significant authentication improvements, preperation for XID and Office365 Self-Service releases later this quarter, and the addition of a new priority related to planning for more authentication updates next quarter. The details of Sprint 3 are as follows:

  • 4 of 17 Commitments complete or deffered (24%)
    • Two Factor simplification for Alumni
    • API Expansion to accommodate privacy data
    • Stabilize IIQ Performance
    • Database for App Registrations; Modify HK Auth to use Database (Deffered)
  • 9 of 17 Commitments underway (53%)
    • Writing to new central IAM database in the Cloud
    • Email Self-Service for Students
    • Planning with HMS for AD provisioning
    • Loading of data for Emergency Broadcast Tool
    • Improvement for Authentication (IDP)
    • Authentication Improvement
    • Provide function to bulk license users for Office365
    • Migrate Provisioning gateway servers to the Cloud
    • Combine MIDAS helpdesk roles to improve experience
  • Non Committed Objectives Completed (1)
    • Provision 60k XID users to Unified LDAP
  • 8 Applications onboarded to HarvardKey
  • 990 tickets updated; 403 resolved by IAM team members

Please see our revised Summary and Detail reports (attached) for more details.

Operational Statistics

Sprint

# Changes Processed

Application Onboarding
Service Now Tasks

# Tickets Updated

# Tickets Resolved

Duplicate / Overwritten IDs

Priority 1 & 2 Incidents

In-Flight
Completed
In-Flight
Completed
1: 1/17 - 1/30
7
11
8
12
22
1354
561
8
1/22: 1: HU-LDAP Failure, some sites unable to Auth. 24min
2: 1/31 - 2/13
4
11
10
13
27
1207
646
18
n/a
3: 2/14 - 2/27
11
13
8
11
17
990
403
12
2/27: 2: SSO failing for Siteimprove (vendor issue)
4: 2/28 - 3/13
 
 
 
 
 
 
 
 
 
5: 3/14 - 3/27
 
 
 
 
 
 
 
 
 
6: 3/28 - 4/10
 
 
 
 
 
 
 
 
 
Quarterly Total
22
35
26
36
66
5199
1648
38
2
Fiscal Year to Date (6/28/17 - now)
147
-
120
-
264
20165
9429
188
19