#  IAM Sprint 5 - PI-12 Complete 

 





December 13, 2017

 

 

 The fifth sprint of PI-12 is now complete. Sprint 5 included the completion of **5 deliverables** including: validation of a future O365 self-service Opt-In model, security improvements, and data preparation for new admit logins. Other deliverables and progress are as follows:

- 21 Features either completed or deferred to future quarters (60% of quarterly goal)
- Academic Year 18-19 University applicants have begun to claim their HarvardKeys
- New guidance for [Group Services](/group-services) has been published to the IAM site in addition to many knowledge articles published to ServiceNow to ease onboarding and use
- We responded to our first Priority 1 ticket of the quarter when on Friday 12/8 our team worked with the Chan School of Public Health to address a data issue that prevented some new users from claiming a HarvardKey
- Long time Accounts Team member Bruce Patterson moved over to the Desktop Refresh team; He will be greatly missed and we wish him all the best. While we backfill his position our operational statistics will reflect our reduced capacity being down a team member.

 See the attached progress reports for more detail.

 **Operational Statistics for this quarter to date:**

Sort    Sprint

 

  # of Change Release Tickets

 

  Application Onboarding 

  # of Tickets Updated

 

  # of Tickets Resolved

 

  Priority 1 & 2 Incidents

 

    In-flight 

  Completed 

    1: 9/27 - 10/10 

  26 

  7 

  4 

  809 

  475 

  10/2/17: 2:request to remove the memberOf attribute from the CAS configuration for wiki.harvard.edu  
10/10/17: 2: New IdP entries needed for 5 impacted Salesforce entities prior to SF release. 

    2:10/11 - 10/24 

  11 

  8 

  7 

  1060 

  467 

  None 

    3: 10/25 - 11/7 

  8 

  7 

  12 

  1198 

  603 

  10/26 :2: Release Attributes for 28 applications for SPH 

    4: 11/8 - 11/28 

  17 

  13 

  5 

  1333 

  551 

  None 

    5: 11/29 - 12/12 

  10 

  12 

  8 

  835 

  346 

  11/29: 2: Horatio application XID authentication issues  
12/8: 2: mail forwarding isn't working (<cts@fas.harvard.edu>)  
12/8: 1: Applicants of SPH having Authentication issues 

    6: 12/13 - 1/2 

  

  

  

  

  

  

    HIP: 1/3 - 1/16 

  

  

  

  

  

  

    **Quarterly Total** 

  **72** 

  **47** 

  **36** 

  **5,235** 

  **2,442** 

  **6** 

    Fiscal Year to Date (6/28 - now) 

  109 

  91 

  81 

  13,193 

  6,948 

  15 

 





 

 

 

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 Attachments- [  picture\_as\_pdf  iam\_sprint\_5\_priority\_detail.pdf ](/sites/g/files/omnuum12676/files/iam/files/iam_sprint_5_priority_detail.pdf)
- [  picture\_as\_pdf  iam\_sprint\_5\_overview.pdf ](/sites/g/files/omnuum12676/files/iam/files/iam_sprint_5_overview.pdf)
 
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