#  IAM PI-13 Sprint 5 Complete 

 





March 28, 2018

 

 

 The fifth Sprint of the 13th quarter of IAM development is complete and it included a few big updates. This sprint included the migration of the XID (Guest Account System) to the Cloud and the ability to bulk license users for Office365, a significant step in the effort to provide Office365 Opt-In functionality next sprint. The details of Sprint 5 are as follows:

- 7 of 17 Commitments complete or deffered (41%) 
    - Two Factor simplification for Alumni
    - API Expansion to accommodate privacy data
    - Stabilize IIQ Performance
    - Bulk license O365 via IIQ
    - Silverpop loader fix and migration to Cloud
    - Database for App Registrations; Modify HK Auth to use Database (Deffered)
    - Work with security to define a future AD directory structure (Deffered by Customer)
- 10 of 17 Commitments underway (59%) 
    - Writing to new central IAM database in the Cloud
    - Email Self-Service for Students
    - Planning with HMS for AD provisioning
    - Loading of data for Emergency Broadcast Tool
    - Improvement for Authentication (IDP)
    - Authentication Improvement
    - Migrate Provisioning gateway servers to the Cloud
    - Combine MIDAS helpdesk roles to improve experience
    - Midas and App Admin migrated to the Cloud
    - Plan for Authentication Environment Updates
- Non Committed Objectives Completed (2) 
    - Provision 60k XID users to Unified LDAP
    - Cutover XID app to use new Unified LDAP (objective)
- 8 Applications onboarded to HarvardKey
- 1028 tickets updated; 412 resolved by IAM team members

 Please see our revised Summary and Detail reports (attached) for more details.

 **Operational Statistics**

 Sort    Sprint

 

  # Changes Processed

 

  Application Onboarding 

  Service Now Tasks 

  # Tickets Updated

 

  # Tickets Resolved

 

  Duplicate / Overwritten IDs

 

  Priority 1 & 2 Incidents

 

    In-Flight 

  Completed 

  In-Flight 

  Completed 

    1: 1/17 - 1/30 

  7 

  11 

  8 

  12 

  22 

  1354 

  561 

  8 

  1/22: 1: HU-LDAP Failure, some sites unable to Auth. 24min 

    2: 1/31 - 2/13 

  4 

  11 

  10 

  13 

  27 

  1207 

  646 

  18 

  n/a 

    3: 2/14 - 2/27 

  11 

  13 

  8 

  11 

  17 

  990 

  403 

  12 

  2/27: 2: SSO failing for Siteimprove (vendor issue) 

    4: 2/28 - 3/13 

  12 

  12 

  11 

  14 

  15 

  983 

  511 

  11 

  n/a 

    5: 3/14 - 3/27 

  12 

  13 

  8 

  12 

  26 

  1028 

  412 

  4 

  3/26: 2: XID Data Issue (71 min)  
3/27: 2: VOIP Proactive Incident Support (vendor issue) 

    6: 3/28 - 4/10 

  

  

  

  

  

  

  

  

  

    **Quarterly Total** 

  **46** 

  **60** 

  **45** 

  **62** 

  **107** 

  **8148** 

  **2586** 

  **53** 

  **4** 

    Fiscal Year to Date (6/28/17 - now) 

  171 

  - 

  139 

  - 

  305 

  23114 

  10367 

  203 

  21 

  





 

 

 

---

 Attachments- [  picture\_as\_pdf  pi-13\_-\_sprint\_5\_-\_summary\_report.pdf ](/sites/g/files/omnuum12676/files/iam/files/pi-13_-_sprint_5_-_summary_report.pdf)
- [  picture\_as\_pdf  pi-13\_-\_sprint\_5\_-\_priorities.pdf ](/sites/g/files/omnuum12676/files/iam/files/pi-13_-_sprint_5_-_priorities.pdf)
 
---

 



 

 

 Share on:- [     Facebook ](#)
- [     Twitter ](#)
- [     Linkedin ](#)