#  IAM PI-13 Complete! 

 





April 13, 2018

 

 

 The thirteenth consecutive quarter of Program Increment (PI) planning is complete and with it all 17 quarterly commitments have been brought to conclusion. Sprint 6 brought several major updates including: the migration of Midas to the Cloud; and Office365 Opt-In functionality for incoming students. The O365 deliverable was only possible due to a tremendous team effort between IAM, Communications Technologies Services (formerly MCT), and our wonderful O365/HarvardKey stakeholders and is expected to bring a major improvement to how users access HUIT services. The final details of PI-13 are as follows:

- 17 of 17 Commitments complete or deferred (100%) 
    - Two Factor simplification for Alumni
    - API Expansion to accommodate privacy data
    - Stabilize IIQ Performance
    - Bulk license O365 via IIQ
    - Silverpop loader fix and migration to Cloud
    - Loading of data for Emergency Broadcast Tool
    - Writing to new central IAM database in the Cloud
    - Authentication Improvement
    - Midas migrated to the Cloud
    - Combine MIDAS helpdesk roles to improve experience
    - Email Self-Service for Students
    - Planning with HMS for AD provisioning
    - Plan for Authentication Environment Updates
    - Database for App Registrations; Modify HK Auth to use Database (Deferred)
    - Work with security to define a future AD directory structure (Deferred by Customer)
    - Authentication Improvement (IDP) (Deferred - Will be completed early in PI-14)
    - Migrate Provisioning gateway servers to the Cloud (Deferred - More work to be completed)
- Non Committed Objectives Completed (2) 
    - Provision 60k XID users to Unified LDAP
    - Cutover XID app to use new Unified LDAP (objective)
- 52 tickets related to Onboarding Applications to HarvardKey competed
- 10k tickets updated; 3k resolved by IAM team members

 Please see our revised Summary and Detail reports (attached) for more details.

 **Operational Statistics**

Sort    Sprint

 

  # Changes Processed

 

  Application Onboarding 

  Service Now Tasks 

  # Tickets Updated

 

  # Tickets Resolved

 

  Duplicate / Overwritten IDs

 

  Priority 1 & 2 Incidents

 

    In-Flight 

  Completed 

  In-Flight 

  Completed 

    1: 1/17 - 1/30 

  7 

  11 

  8 

  12 

  22 

  1354 

  561 

  8 

  1/22: 1: HU-LDAP Failure, some sites unable to Auth. 24min 

    2: 1/31 - 2/13 

  4 

  11 

  10 

  13 

  27 

  1207 

  646 

  18 

  n/a 

    3: 2/14 - 2/27 

  11 

  13 

  8 

  11 

  17 

  990 

  403 

  12 

  2/27: 2: SSO failing for Siteimprove (vendor issue) 

    4: 2/28 - 3/13 

  12 

  12 

  11 

  14 

  15 

  983 

  511 

  11 

  n/a 

    5: 3/14 - 3/27 

  12 

  13 

  8 

  12 

  26 

  1028 

  412 

  4 

  3/26: 2: XID Data Issue (71 min)  
3/27: 2: VOIP Proactive Incident Support (vendor issue) 

    6: 3/28 - 4/12 

  16 

  16 

  7 

  13 

  25 

  1350 

  606 

  10 

  4/3: 2: One QA Application registration not working (27h) 

    Quarterly Total 

  **62** 

  **76** 

  **52** 

  **75** 

  **132** 

  **10114** 

  **3202** 

  **63** 

  **5** 

    Fiscal Year to Date (6/28/17 - now) 

  187 

  - 

  146 

  - 

  330 

  25080 

  10983 

  213 

  22 

 





 

 

 

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 Attachments- [  picture\_as\_pdf  pi-13\_-\_sprint\_6\_-\_summary\_report.pdf ](/sites/g/files/omnuum12676/files/iam/files/pi-13_-_sprint_6_-_summary_report.pdf)
- [  picture\_as\_pdf  pi-13\_-\_sprint\_6\_-\_priorities.pdf ](/sites/g/files/omnuum12676/files/iam/files/pi-13_-_sprint_6_-_priorities.pdf)
 
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